Data Deletion

If you are logged in, you can delete your account directly:

1. Go to Settings (gear icon in the sidebar).
2. Open the Global Settings tab.
3. Click Delete Account.
4. Confirm in the dialog by clicking Yes, delete my account.

Before you can delete your account, you must remove all other team members from your organization. The delete button will tell you if team members still exist.

If you cannot log in or prefer to request deletion manually, email us at info@beeive.com from the email address associated with your account. Include “Account deletion request” in the subject line. We will process your request within 30 days.

When you delete your account, the following happens:

Personal data — scrubbed

• Your email is replaced with a one-way hash.
• Your password is removed.
• Your name and last name are replaced with hashes.
• Your bio, IP address, and browser user-agent are removed.
• Your profile picture reference is removed.
• Your account record is marked as deleted.

Connected social accounts — tokens revoked

• OAuth access tokens and refresh tokens are replaced with one-way hashes. We can no longer access your connected accounts.
• Account names and profile identifiers are hashed.
• Integration records are marked as deleted.

Card subscriptions — cancelled

• Card subscriptions for your organizations are cancelled immediately, so nothing more is charged.

Inbox messages and comments — deleted

• Every conversation, message, contact and comment of your channels is permanently deleted, together with the voice messages, photos and videos stored for them.

Posts — soft-deleted

• Your posts are marked as deleted. Post content (text, image references) remains in the database but is no longer accessible through the application.

The following data is not deleted and is retained indefinitely:

• Billing records — invoices and payment records are kept for tax and accounting compliance. These contain amounts, dates, and payment provider references, but your personal data in them is limited to your organization ID.
• Organization name — the name of your organization is retained in a soft-deleted state.
• Uploaded media files — images and videos stored in Cloudflare R2 are not automatically deleted. If you want these removed, email us and we will delete them manually.
• Post content — the text and metadata of your posts remain in the database in a soft-deleted state.

You can disconnect a social channel without deleting your entire account:

1. Open the Calendar page. Your channels are listed on the left.
2. Click the ⋮ menu next to the channel you want to remove.
3. Click Delete and confirm. If the channel still has scheduled or published posts in Beeive, delete those posts first.

Disconnecting a channel removes our stored OAuth tokens for that account. We can no longer post to or read data from that social account. You can reconnect it at any time by going through the OAuth flow again.

Its Inbox conversations and comments, with their stored voice messages, photos and videos, are permanently deleted at the same time.

When you connect a Facebook Page, an Instagram account, a Threads account or a WhatsApp number, Beeive stores the access token Meta gives us, and the posts, comments, messages and statistics needed to show them in Beeive. Disconnecting that channel (section 5) or deleting your account (section 1) deletes this data.

You can also remove Beeive’s access from Meta directly:

• Facebook Pages and Instagram: on Facebook, go to Settings & privacy > Settings > Business integrations (or Apps and websites), find Beeive and click Remove.
• Threads: in the Threads app, go to Settings > Account > Website permissions, find Beeive and remove it.
• WhatsApp: in Meta Business Suite, go to Settings > Integrations (or Partners) and remove Beeive’s access to your WhatsApp Business account.

Removing access on Meta’s side stops Beeive from reading or posting anything new. To also delete the data Beeive already holds, disconnect the channel or delete your account as described above, or email us at info@beeive.com and we delete it within 30 days.

Account deletion from inside the app is processed immediately. Email-based deletion requests are processed within 30 days.

Cached data (such as analytics) in Redis expires automatically within one hour and does not require manual deletion.

If you have questions about data deletion, email us at info@beeive.com.

Yaltron Private Limited
Pipalbot, Dillibazar, Kathmandu, Nepal