Data Deletion

If you are logged in, you can delete your account directly:

1. Go to Settings (gear icon in the sidebar).
2. Scroll to the bottom of the Account tab.
3. Click Delete Account.
4. Confirm in the dialog by clicking Yes, delete my account.

Before you can delete your account, you must remove all other team members from your organization. The delete button will tell you if team members still exist.

If you cannot log in or prefer to request deletion manually, email us at info@beeive.com from the email address associated with your account. Include “Account deletion request” in the subject line. We will process your request within 30 days.

When you delete your account, the following happens:

Personal data — scrubbed

• Your email is replaced with a one-way hash.
• Your password is removed.
• Your name and last name are replaced with hashes.
• Your bio, IP address, and browser user-agent are removed.
• Your profile picture reference is removed.
• Your account record is marked as deleted.

Connected social accounts — tokens revoked

• OAuth access tokens and refresh tokens are replaced with one-way hashes. We can no longer access your connected accounts.
• Account names and profile identifiers are hashed.
• Integration records are marked as deleted.

Stripe subscriptions — cancelled

• All active Stripe subscriptions for your organizations are cancelled automatically.

Posts — soft-deleted

• Your posts are marked as deleted. Post content (text, image references) remains in the database but is no longer accessible through the application.

The following data is not deleted and is retained indefinitely:

• Billing records — invoices and payment records are kept for tax and accounting compliance. These contain amounts, dates, and payment provider references, but your personal data in them is limited to your organization ID.
• Organization name — the name of your organization is retained in a soft-deleted state.
• Uploaded media files — images and videos stored in Cloudflare R2 are not automatically deleted. If you want these removed, email us and we will delete them manually.
• Post content — the text and metadata of your posts remain in the database in a soft-deleted state.

You can disconnect a social channel without deleting your entire account:

1. Go to Settings > Channels.
2. Find the channel you want to disconnect.
3. Click the disconnect or remove button.

Disconnecting a channel removes our stored OAuth tokens for that account. We can no longer post to or read data from that social account. You can reconnect it at any time by going through the OAuth flow again.

Account deletion from inside the app is processed immediately. Email-based deletion requests are processed within 30 days.

Cached data (such as analytics) in Redis expires automatically within one hour and does not require manual deletion.

If you have questions about data deletion, email us at info@beeive.com.

Yaltron Private Limited
Pipalbot, Dillibazar, Kathmandu, Nepal