Refund Policy

This policy explains when you can get your money back for a Beeive subscription. It is part of our Terms of Service. Payments are processed by Dodo Payments, which acts as the Merchant of Record for your orders, and every refund is issued through it, under its Buyer Terms.

Nothing in this policy limits a right to a refund that the law of your country gives you.

Every subscription starts with a 7-day free trial. You are not charged during the trial. Cancel before it ends, from Settings > Account, and you are never charged. You will receive an email reminder before the trial ends.

• First payment after the trial: if you forgot to cancel your trial, ask within 14 days of the first charge and we refund it in full.
• Yearly plans: ask within 14 days of a yearly payment, the first one or a renewal, and we refund it in full.
• Billing mistakes: if you were charged twice, charged after you cancelled, or charged the wrong amount, we refund the wrong charge in full, whenever you notice it.
• Service problems: if Beeive was unavailable for a long time because of a fault on our side, we may refund part of the payment for that period.

• Monthly renewals after the first payment. You can cancel at any time, and no further payment is taken.
• Unused time after you cancel. Your access continues until the end of the period you paid for.
• The charge for upgrading to a higher plan, unless it was a billing mistake.
• Requests made after the 14-day windows above, except for billing mistakes.
• Accounts suspended or terminated for breaking our Terms of Service.
• A second refund for the same account, except for billing mistakes.

A full refund of the payment for your current period ends your subscription straight away, and your account loses access to paid features. Your posts, media and settings are kept, and you can subscribe again at any time. A new subscription does not include another free trial.

A partial refund does not change your subscription.

Refunds go back to the payment method you paid with. Our payment provider issues them once approved, and your bank or card provider usually shows them within 5 to 10 business days. The sales tax or VAT you paid is refunded together with the price.

Send a refund request from our Contact page, or email info@beeive.com, using the email address of your Beeive account. Include the order number from your receipt email and a short reason. We email you our answer, usually within 2 business days.

Please contact us before you dispute a payment with your bank. A chargeback ends your subscription immediately, and it usually takes much longer than a refund.

We may update this policy from time to time. A change applies to payments made after the “Last updated” date at the top of this page.

Yaltron Private Limited
Pipalbot, Dillibazar, Kathmandu, Nepal
info@beeive.com